eCollect has been in operation since 1997 and the philosophy is simple, ‘We collect your money as if it were ours’. To do this effectively, eCollect has built and owns internet software which allows us to communicate with clients and debtors in the most efficient manner possible. But high quality hardware and software alone will not recover your money. eCollect retains the best people available and rewards them well based on the results they achieve for you. We do not run a call centre operation. Our clients have a dedicated eCollect Account Manager who is responsible for your satisfaction. Your Account Manager will deal personally with your business assisted by selected Collection Officers where necessary. The same people will be handling your account consistently. This allow them to become familiar with your business methods and customers which means better and faster decision making and higher level of recoveries. Our income is derived from the money we collect for you. We do not have upfront fees. If we do not collect, we do not get paid and if eCollect does not get paid, our staff members handling your matters do not get paid. So when we say ‘We collect your money as if it were ours’, we mean it.
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