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Australia >> New South Wales >> Sydney >> Crows Nest >> Tele Communications Consultants >> Tiggadesk

Tiggadesk Tele Communications Consultants Crows Nest Directory listings — The Free Tele Communications Consultants Crows Nest Business Directory listings

Tiggadesk ...

Tele communications Consultants

Tiggadesk ...



64/236 Pacific Highway, Crows Nest
NSW - 2065
Australia


Phone 1300 133 200
Email info@tiggamail.com
Website www.tiggadesk.com


Tags : Australia Business Directory , New South Wales Business Directory , Sydney Business Directory , Crows Nest Business Directory , Tele Communications Consultants Australia , Tele Communications Consultants New South Wales , Tele Communications Consultants Sydney , Tele Communications Consultants Crows Nest , Tele Communications Consultants

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The team that developed tiggadesk has a combined experience of more than 100 years in customer care, direct marketing, e-commerce and software/app development. Australia's telecommunication regulations ignited our customer care journey in the early 2000's. When one of our 2 team members fell ill or happened to be holidaying, it could happen that the customer didn't get an answer for days. Worse, calls or emails were sometimes simply completely missed or forgetten because one thought that "The other did it". We worked with a shared email box and normal telephone lines on our desks. Since customer care was something that we were obliged to have, it never got as much attention as out sales and advertising teams.

At some point we realised that Customer Care could damage us when going wrong. We started trying all sorts of call centre software, ticketing platforms, email platforms and integrated customer care solutions. We ran into our fair share of (very) difficult technical implementations, clunky platforms, lack of logic, user-unfriendliness and found that many platforms had lots of unnecessary bells and whistles.


Keywords: cloud based telephone system , cloud based phone service , cloud based crm software , e-commerce customer service , 1800 numbers cost ,


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